Professional Skills Partnership with the British Chamber of Commerce and the British Council
Subject : Delivering Service Excellence
Would you like to develop your customer handling skills so that you are able to exceed your customers' expectations? Would you like to know how to put the customer at the center of your work? If so, this course will give you the tools that you need to drive consistently positive interactions. As well as examining your customers' journey and how to improve it, you will also practice key communication skills such as listening actively, using customer-focused language and dealing with complaints. You'll discover how important your role is in delivering a great customer experience.
OBJECTIVES - By the end of the course, you should be able to:
BENEFITS- By the end of the course, you should be able to:
Date: Tuesday 4th February
Time: 08:30 until 16:00
Venue: British Chamber of Commerce Myanmar Office
Cost to Members: $65
Cost to Non-members: $95
If you are no longer able to attend, please cancel your place at least 48 hours in advance. All no-shows will be charged the entry fee.