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Professional Skills Partnership with the British Chamber of Commerce and the British Council


Subject : Delivering Service Excellence


Would you like to develop your customer handling skills so that you are able to exceed your customers' expectations? Would you like to know how to put the customer at the center of your work? If so, this course will give you the tools that you need to drive consistently positive interactions. As well as examining your customers' journey and how to improve it, you will also practice key communication skills such as listening actively, using customer-focused language and dealing with complaints. You'll discover how important your role is in delivering a great customer experience.


OBJECTIVES - By the end of the course, you should be able to:

  • Practice techniques that focus on proactively seeking out and understanding customers' needs and expectations
  • Practices techniques that aid the management of customer complaints and recovery from service problems


BENEFITS- By the end of the course, you should be able to:

  • Participants will be empowered to support, coach and partner with customers based on a better understanding of what is valuable to them and with a view to helping them achieve their goals
  • Customers will experience a journey that requires less effort, is consistent, and is more sensitive to their needs
  • The organization will be able to build customer relationships that will drive an emotional connection with the brand


Date: Tuesday 4th February


Time: 08:30 until 16:00

Venue: British Chamber of Commerce Myanmar Office


Cost to Members: $65

Cost to Non-members: $95


Cancellation Policy

If you are no longer able to attend, please cancel your place at least 48 hours in advance. All no-shows will be charged the entry fee.

Feb 4, 2020

8:30 AM - 4 PM

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British Chamber of Commerce Myanmar Office
Suite No #06-04, Level - 6
Junction City Tower

Yangon, Myanmar

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Agenda

  • 8:30 AM - 9 AMRegistration
    9 AM - 10:15 AMSession 1
    10:15 AM - 10:30 AMCoffee Break
    10:30 AM - 12 PMSession 2
    12 PM - 1 PMLunch
    1 PM - 4 PMSession 3

Speakers

  • Jeremy Trayner (Trainer at British Council at British Council)

    Jeremy Trayner

    Trainer at British Council at British Council

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Pricing Register

Member
Member Price (Pay at the door) K 100,000
$65
Non Member
Door Price K 140,000
$95
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