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Writing to customers in a style that focuses on them is vital to your organisation's reputation and success.

Focusing on challenging correspondence such as dealing with complaints, this comprehensive workshop provides you with an in-depth understanding of how to write in a customer-focused way. You will write case studies related to your workplace and receive feedback from your trainer and other participants on your strengths and areas to improve.

Participants will look at ways to -

  • present a positive service image,
  • meet customer needs and expectations,
  • deal with complaints by adapting the tone of their writing.

Date: Thursday 16th May, 2019

Time: 8:30am until 4:00pm

Venue: British Chamber of Commerce Myanmar Office

Cost to Members: 65 USD / 100,000 MMK

Cost to Non-members: 95 USD / 140,000 MMK

Cancellation Policy

If you are no longer able to attend, please cancel your place at least 48 hours in advance. All no-shows will be charged the entry fee.

May 16, 2019

8:30 AM - 4:30 PM

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British Chamber of Commerce Myanmar Office
Suite No #06-04, Level - 6
Junction City Tower
Pabedan Township
Yangon, Myanmar

Yangon, Myanmar

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  • 8:30 AM - 9 AMRegistration
    9 AM - 10:15 AMSession 1
    10:15 AM - 10:30 AMCoffee Break
    10:30 AM - 12 PMSession 2
    12 PM - 1 PMLunch
    Lunch will be provided
    1 PM - 4 PMSession 3


  • Jeremy Trayner (Trainer at British Council Buma)

    Jeremy Trayner

    Trainer at British Council Buma

    Read Bio



65 USD or 100,000 MMK

Member Price (Pay at the door) K 100,000
Non Member

95 USD or 140,000 MMK

Door Price K 140,000