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Operational Excellence: Assertiveness

We all have to deal with different personalities at work. Sometimes this means having to give and receive negative feedback, handle criticism effectively and say 'no' to people even when we don't want to.

This important course is designed to help you be more assertive in challenging interpersonal situations at work. It's about feeling confident, building rapport with your colleagues and customers and working together to achieve win-win solutions.

Benefits -

  • Know the differences between aggressive, passive and assertive behaviour,
  • Explore ways to influence people, especially when raising issues,
  • Be able to deal with criticism more effectively.

Date: Wednesday 31st July, 2019

Time: 8:30am until 4:00pm

Venue: British Chamber of Commerce Myanmar Office

Cost to Members: 65 USD / 100,000 MMK

Cost to Non-members: 95 USD / 140,000 MMK

Cancellation Policy

If you are no longer able to attend, please cancel your place at least 48 hours in advance. All no-shows will be charged the entry fee.

Jul 31, 2019

8:30 AM - 4 PM

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British Chamber of Commerce Myanmar Office
Suite No #06-04, Level - 6
Junction City Tower

Yangon, Myanmar

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  • 8:30 AM - 9 AMRegistration
    9 AM - 10:15 AMSession 1
    10:15 AM - 10:30 AMCoffee Break
    10:30 AM - 12 PMSession 2
    12 PM - 1 PMLunch
    Lunch will be provided
    1 PM - 4 PMSession 3


  • Sandra Louisa Furnari (Teacher at British Council)

    Sandra Louisa Furnari

    Teacher at British Council

    Read Bio


Member Price (Pay at the door) K 100,000
Non Member
Door Price K 140,000